Intelenet Global Services is a Global Business Process Outsourcing (BPO) & contact center provider firm headquartered in Mumbai, India, backed by Blackstone Group.
The company offers 24/7 services for contact centre solutions, transaction processing, finance & accounting, HRO and IT solutions to Fortune 500 companies in the UK, US, Australia, and India. Backed by The Blackstone Group, a leading Global Private Equity player, Intelenet is a 55,000 people organization spread across 70 global delivery centers across North & Central America, UK, Europe, Asia Pacific and the Middle East; supporting 110+ clients in over 50 languages. The firm is headed by the CEO Bhupender Singh and Susir Kumar serves as the Executive Chairman.
Commencing operations in November 2001, Intelenet today supports 110+ clients in 50 languages across Banking and Financial Institutions, Healthcare, Travel and Hospitality, Telecom, Retail, Manufacturing, and Information Technology (IT) verticals.
Currently clocking in the revenue of more than USD$420 million, the firm aims at crossing US$1 billion by 2020.
Video Intelenet Global Services
History
Intelenet Global Services was formed in October 2000. as a 50:50 Joint Venture (JV) between Tata Consultancy Services and Housing Development Finance Corporation Ltd. (HDFC) and started operations in November 2001.
In July 2004, TCS divested its 50% stake, which was purchased by Barclays Bank Plc one of Intelenet's biggest clients. By 2006, Intelenet had grown to over 5000 people with over 20 client relationships.
In 2006, Intelenet ventured into the India domestic BPO industry with its acquisition of Sparsh BPO Services from Spanco Telesystems. Intelenet is today the largest player in the domestic BPO market with over 18000 employees in 10 locations across India, providing customer management, outbound sales and analytics in the Banking and Financial Services, Telecom, Travel, Insurance, Retail and Government sectors.
In 2007, Intelenet's management team initiated a management buyout backed by Blackstone Group, a global private equity player. Blackstone group owns 75.98% of the stake at Intelenet; 19% is held by SKM (Employee) Trust and 5.02% by Housing Development Finance Corporation Ltd (HDFC).
In 2007, Intelenet acquired two companies in Travel and IT verticals - Upstream, a US-based BPO company with centres in Fargo, North Dakota, Chesapeake, Virginia and Campbellsville, Kentucky and Travelport ISO, the India based captive operations of the Travelport group.
In January 2010 Intelenet set up a delivery centre in Krakow, Poland.
2012 - Intelenet Global Services was acquired by Serco Group PLC.
2016 - Serco (Indian operations) was acquired back by Intelenet Global Services.
Maps Intelenet Global Services
References
Source of article : Wikipedia
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