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Monday, May 28, 2018

Sykes Enterprises buys Qelp, Dutch firm with mobile phone ...
src: media.bizj.us

Sykes Enterprises, Incorporated (stylized as SYKES) is an American multinational corporation headquartered in Tampa, Florida. The company provides business process outsourcing services, IT consulting and IT-enabled services, such as technical support and customer service.


Video Sykes Enterprises



History

SYKES was founded in 1977 by John H. Sykes in Charlotte, North Carolina to provide engineering and design services to large corporations. Companies such as IBM, AT&T, and Texas Instruments were among SYKES' first clients. By 1990, the company had 1,000 employees, 20 offices, and $55 million in annual revenue.

In 1992, the company moved into the customer service business by purchasing Jones Technologies, a call center company based in Sterling, Colorado.

In 1993, SYKES relocated its corporate headquarters from Charlotte to Tampa, Florida.

SYKES became a publicly traded company in 1996. The company was listed on NASDAQ under the stock symbol SYKE.

David Grimes, a former AT&T executive, was named president of SYKES in 1998. John Sykes remained CEO and chairman. In 2000, Grimes became president and CEO. However, after 3 months, Grimes resigned and Sykes returned as president and CEO.

Charles Sykes, John Sykes' son, became president and CEO of the company in 2004. Charles had been with the company 17 years prior to assuming his father's position.

Timeline

The following are key milestones in Sykes' official history as a company.

1977 - SYKES begins as a small engineering firm with three employees in Charlotte, North Carolina

1979-1982 - The technical writing group begins in Charlotte marking the beginning of the Information Services branch

1992 - SYKES purchases Jones Technologies, Inc. in Sterling, Colorado and enters into customer support business

1993 - Company reorganizes, moves corporate office from Charlotte to Tampa, Florida

1994 - SYKES opens call center in Amsterdam (Netherlands) to be their EMEA h.q.

1996 - Company goes public - stock begins trading on NASDAQ. First international presence with acquisition of Datasvar Support AB of Sweden

1997 - Several acquisitions including McQueen International Limited with multiple locations including operations in The Philippines

1999 - SYKES inducted into the Software Support Professional Association (SSPA) Hall of Fame and opens operations center in Costa Rica

2003 - SYKES expands global footprint to El Salvador and Cebu City in the Philippines

2004 - Chuck Sykes appointed as President and CEO

2006 - SYKES acquires Argentina-based Apex America. Sykes has more than 26,000 employees at year-end

2007 -SYKES expands to Perry County, Kentucky

2011 - SYKES opens three centers in the U.S. - Kingstree, South Carolina; Greenwood, South Carolina and Malvern, Arkansas - as well as new centers in Brazil, Costa Rica and Denmark.

2009 - SYKES and ICT Group have begun integration after the proposed merger of the two

2010 - SYKES acquires ICT Group

2010 - Company opens two new support centers in Norway

2011 - SYKES opens their call center in Fort Smith, Arkansas

2012 - SYKES acquires Alpine Access and opens a new support center in Eugene, Oregon.

2012 - SYKES opens new center in Mandaluyong City, Philippines. The 500 Shaw Zentrum Site.

2013 - SYKES opens new center in Glorietta One Corporate Tower, located in Ayala Center, Makati City, Philippines

2015 - SYKES opens new center in Boise, Idaho and acquires a company called Qelp

2016 - SYKES acquires Clearlink and opens new center in San Pedro, Costa Rica


Maps Sykes Enterprises



Locations

SYKES headquarters is located in Tampa, Florida. As of 2010, the company has operations in the following countries:


About - SYKES Hungary
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Services

SYKES provides customer contact management solutions and services in the business process outsourcing (BPO) arena. The company provides an array of customer contact management solutions to global 2000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries.

Sykes' services are categorized into three lines of business: Contact Center Services, TeleHealth, and Assistance Services.


Sykes Call Center - Cheyenne - Burke Construction Group, Inc.
src: www.burkecgi.com


References


Sykes Call Center - Cheyenne - Burke Construction Group, Inc.
src: www.burkecgi.com


External links

  • Official website

Source of article : Wikipedia